Questions

Our sign up process will walk you through creating an ADD account. If necessary, during account activation, you will be provided required forms such as an “Electronic Records Account Agreement” and an “Electronic Records User Registration” for each User. Once completed and printed, a company must submit the original “Account Agreement” signed by a company officer. A “User Registration” must be completed and signed by each company employee who will be granted access to DHSMV record database via the ADD system and the company’s account. The Account Activation system will print the appropriate instructions, forms and rates for submitting the original paperwork, based on the location of your company.

Can I pay by credit card and is my information safe?

After the initial account activation, ADD accepts MasterCard, VISA and American Express payments via its website. For your added security, we use a secure, third party credit card administrator. ADD does not record or store your credit card information.

Can my account be activated today?

It depends on which of ADD’s services you wish to use. For some services, such as total loss and salvage reporting, or access to NMVTIS vehicle history reports, instant account activation is available. For other services, such as DMV123 real-time state inquiries, it is not. Due to the sensitive nature of the personal information available through DMV123, ADD requires Account Agreements and User Registrations with original signatures be delivered to our office before an account will be activated. In most cases, we will activate an account within one business day of the required agreement, registration and activation fee arriving at our office. For faster DMV123 access, you may wish to send your forms and payment via overnight delivery to the address provided as part of the Account Activation process.

How do I pay?

To activate an account for access to NMVTIS Vehicle History Reports or Total Loss and Salvage Reporting, users have the option to pay with a credit card during the activation process.

To activate a comprehensive account with access to all services, including DMV123 real-time inquiries, ADD requires payment in the form of a check or money order, submitted with the Account Agreements and User Registrations. Upon receipt, ADD will activate the prepaid account for your company.

For all account types, when your account balance runs low, you have the option of mailing a check, conducting an ACH (e-check) transfer, or using a MasterCard, VISA or American Express credit card to replenish your account instantaneously online.

How much does this service cost?

To activate an account with ADD there is a one-time activation fee of $250.00 and an initial prepaid account deposit of $50.00 ($300 total). ADD charges a “per inquiry” fee on each DMV123 real-time state record. Once an account has been activated, the cost of each transaction is deducted from the account balance.

Are there any other fees?

If your account falls inactive for more than 6 months, you will be charged a $15.00 per month maintenance fee. This fee will stop upon restored activity.

How much does it cost to view records in my Record Archive?

Records can be viewed for 90 days free of charge.

How will I know when I am running low or have run out of money in my account?

Your current account balance is provided each time a query is submitted. The balance is located at the top left corner of the web page after your company and username in a gray bar. We suggest that you determine how long it will take your company to process a payment and make arrangements for payments early enough to prevent your account from being depleted. Once the account is depleted, the system will no longer allow you to run queries until the account is replenished. You may add money to your account by mailing a check to our office or you may add money by check or credit card online.

How will I receive my password?

Each registered User will receive his/her username and password via the email address requested on the User Registration form along with basic instructions on how to begin using the ADD system.

Is there any way that I can view the payments credited to my account and when they were credited?

All debits and credits are posted on the “Payment History” page along with any appropriate comments or explanations.

My company requires an invoice before it will issue a check. How do I get one from ADD?

Any User can create an Auto Data Direct invoice for their company online using Adobe Reader. Once you log in, select the “My Account” menu option then select the “Add Credit”, enter the amount that you would like to be invoiced, then click the “View Invoice” button. Then simply print the invoice from the Adobe Reader window. Close the invoice window when the printing is complete and submit the invoice to your Accounts Payable department.

I was logged off by the system or lost my Internet connection and I hadn’t finished with the record I was viewing. Do I have to pay for that record query again?

If the transaction was initiated before the connection was lost, you will be charged. However, that record will be available to you through your “Archive” for 90 days, and may be reviewed free of charge. If the record does not appear in your “Archive”, the transaction was not completed and you were not charged for the query. Please be aware that the records that appear in your archive are no longer “real-time” but stored data from the original query. If you feel that the data may have changed since the original query, we suggest that you run the query again.

May I allow my employees to login under my username and Password?

No. ADD requires that each User have their own username and password. Each User is solely responsible for the personal information they access. A record is kept of each transaction and it can be traced back to the individual User. There is no additional charge to add Users to an account. Detection of a shared password will cause the deactivation of that Username and Password.

What do I need to print title applications?

In order to print title applications from our system, you will need Adobe Reader (Version 8.0 or higher) on your system. It is a free download from the Adobe website.

Why does the system keep logging me off?

After fifteen minutes of inactivity, the system will automatically log the User out of the system. This is a security measure put in place to protect the User and the privacy of the records.

Why won’t the system recognize my Password?

Auto Data Direct issues each User a username and password. Both the username and password are case sensitive. Make sure that your “CAPS LOCK” is not engaged before you login and enter the username and password exactly as they were issued to you. If the problem persists, please contact us.

Will the record be faxed to me?

No. The vehicle or driver’s record will be displayed on your computer screen. It may then be printed using your web browser’s printing option. The record will automatically be stored in your “Archive” and may be printed at a later date.

Does ADD store the applications and forms that I have created?

Yes. Any form you have created is stored for 90 days in your “Archive”. These may be re-viewed and reprinted without charge. These forms are also searchable by VIN.

How long will I have to wait to get a response from ADD?

Once you have entered your search criteria and click on the “Query” button, your wait time will depend on the speed of your Internet connection. In most cases, a response will appear in approximately 10 seconds.

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