News

As a long-time supporter of the Florida Independent Auto Dealers Association, and in recognition of the loyalty and continued support of our dealers, ADD is pleased to present a special offer to its dealer customers. Join us at the FIADA convention in Orlando at the Gaylord Palms Resort in Orlando, October 14-16,2011 and receive a $25.00 credit in your ADD account!

One of the best places to advertise your dealership is on the back of a vehicle you just sold. Now, ADDTag print-on-demand temporary tags have a new look. The tag re-design puts your dealership logo in a prominent place on the ADDTag print-on-demand tags. Best of all, ADD is offering this product enhancement at no additional cost! Below is an example of the new ADDTag temporary tag design for a fictional dealership, USA Motors, but your logo will entirely up to you!

Scenario # 1 It’s the end of the month and you are ten units short of your goal, but today is a busy day with a lot of customers and a hungry sales force. A couple on your lot just moved from South Carolina, is very interested in one of your pre-owned vehicles, and would like to trade in their car. They don’t want to haggle- they are willing to pay your sticker price, and don’t have any further requests. The couple tells the sales person that they owe $4,000.00 on the trade-in to a credit union in South Carolina. With a verified payoff of $4,000.00 and an ACV of $4,500.00 the gross profit is looking pretty good, so you quickly go forward with the deal.

Last month, ADD’s Dealer Team attended the 2011 Digital Dealer Conference in Orlando, Florida to get the word out about the recently launched ADD StiQR product, and to bring dealers up-to-the-minute information on ADD’s real-time, web-based multiple state inquiry access service, DMV123. Digital Dealer focuses on “all things internet,” and supports auto dealers so they may learn about internet auto sales, lead management, drawing data from other states, as well as all info-based, auto-related internet data services, including social networking tools to optimize marketing and consumer interest.

This month, ADD’s wonderful customer service representatives answer some common questions about ADD’s DirectPost-Office certified letter tools. Q: What do the blue, red and green dots symbolize in my DPO? A: ADD provides the color-coded indicators as a feature in your DirectPost-Office (DPO) as another method for tracking the progress of your certified letters in the mail stream. The numbers in the colored dots represent the number of letters that have been sent out (a ③ might indicate letters to the vehicle owner, lienholder, and insurer).

The Department of Justice has released information on its enforcement activities for the National Motor Vehicle Title Information System (NMVTIS). Since 2009, businesses that deal in junk, salvage or total loss vehicles have been required to report information on those vehicles to the national database. NMVTIS information is available to states, law enforcement and the public.

Have you ever towed an abandoned vehicle from public property that was authorized by law enforcement? Did you then have a Certificate of Destruction (CD) issued on the vehicle in your company’s name? If so, you have the option to place a Wrecker Operator lien (WO lien) on that vehicle, which will place a stop on all the current registrations. Supported by Florida Statute 713.78, a wrecker operator lien is a wonderful opportunity for Florida wrecker operators to attempt to recover the costs incurred for recovery, towing and a week’s storage. Once the WO lien is placed on a vehicle, it will remain in effect for five years.

ADD is pleased to announce the re-design of its National Title Pointer Report. Title Pointer reports contain data from the National Motor Vehicle Title Information System (NMVTIS), and can be helpful for businesses that need to locate the current state of title for a vehicle. Respondents to our customer survey told us what additional information would be helpful in the report, and we listened!

Auto Data Direct Inc. (ADD) announces the successful launch of its innovative ADD StiQR product! StiQR (pronounced “sticker”) uses popular QR code technology as a sales, marketing and lead-generation tool, and dealers from all over the state are already benefiting from the cost-saving new product. Enhance the sales process with ADD StiQR: Increase consumer involvement during and after business hours

As Auto Data Direct, Inc.’s Customer Service Representatives (CSRs), we are dedicated to providing the most time-efficient and friendly support to our customers; therefore, it saddens us when we are helpless to assist callers who are not authorized users on their company’s account, simply because the proper paperwork has yet to be completed. ADD’s CSR team does not want to turn away a dealer in need of assistance with printing a temp tag, or a tow company in need of mailing certified letters anymore! Included in this edition of Customer Service FAQs we answer common questions about how to add and remove users in the ADD system, Driver’s Privacy Protection Act (DPPA) exemption clarifications, as well as step-by-step instructions to help each user receive the best assistance possible when calling ADD’s CSR.